Woys does not offer any refunds under any circumstances other than when closing a Woys account with a positive balance. We will automatically initiate the process for a full refund of your remaining pre-paid balance once the final tally is calculated by the system. This calculation may take between 24 to 48 hours.

Additionally, please be aware that for a refund to reach your bank account, it can take up to 10 business days.

Woys will not issue a refund for positive balances resulting from Woys promotional codes. For example, in Trial accounts that do not have a user-supplied balance, Woys does not provide refunds for any remaining positive balance upon their closure.

If you intend to self-delete your account, please raise any questions or concerns with our support team before deleting your account. Once deleted, all data is permanently erased, and we do not have access to any historic information about your account.

If you have any questions, please email our support team at support@woys.io